How do I proceed if my contact details have changed?

You can change your contact details such as email address or phone number with just a few clicks via the customer portal or directly on your smartphone in the Estavio app. Alternatively, you can also send us an email with a signed contact form, which we are happy to provide at any time.

Am I allowed to keep pets in my apartment?

A distinction must be made between partial and complete subletting. Partial subletting is generally permitted and can only be refused with reasons. As a tenant, you are still obliged to inform us about the move-in of another person. Please provide us with the following information: First and last name of the subtenant, date of birth of the subtenant, period of subletting. Complete subletting can only be permitted if there is legitimate interest. You are welcome to submit an application via the portal or contact your property manager directly.

Am I allowed to sublet my apartment?

As the owner of a condominium, you are part of a homeowners' association and must comply with the regulations of the Condominium Act (WEG). This includes compliance with house rules, participation in owners' meetings and observance of decisions made by the owners' association. You must also observe applicable rental laws if you rent out the apartment.

How can I reach my customer service representative?

A correct utility bill must contain all apportionable operating costs and be clearly and comprehensibly itemized. Make sure that you only allocate the costs that have been agreed as apportionable in the rental agreement. The statement must have been received by the tenant within one year after the end of the billing period.

What are operating costs in a rental relationship?

Operating costs are ongoing costs incurred by the owner through the operation of a rental property. They include expenses such as water and heating costs, garbage collection, caretaker service and similar items. These costs are often referred to as ancillary costs and can be passed on to tenants depending on the rental agreement.

Which operating costs may be passed on to tenants?

According to German rental law, costs for water supply, heating, street cleaning, waste disposal, caretaker service, garden maintenance, lighting and similar services may be passed on to tenants. The exact list of apportionable operating costs is set out in Section 2 of the Operating Costs Ordinance.

How is the utility bill prepared and when must it reach the tenant?

The utility bill is prepared annually by the landlord and must list all costs in detail. The tenant has the right to receive this statement by the end of the twelfth month after the end of the billing period. Late delivery may result in the tenant not having to make additional payments.

What can I do if I disagree with the utility bill?

As a tenant, you have the right to request access to the receipts for the utility bill. If you find discrepancies, you can file an objection. It is recommended to do this in writing and set a deadline for clarification. If there are further uncertainties, a tenant advisory service or lawyer can be consulted.

How can I reduce my operating costs?

To reduce operating costs, you can pay attention to economical energy and water consumption. This includes measures such as regularly bleeding radiators, using energy-saving lamps and switching off devices instead of standby mode. You can also talk to your landlord about energy-efficient renovations.

How high may a rental deposit be at maximum?

In Germany, the rental deposit may not exceed three times the monthly base rent. This does not include utility costs. The deposit serves the landlord as security for possible claims against the tenant, such as damage or outstanding rent payments.

How and when must the rental deposit be paid?

The rental deposit can be paid either in one sum before moving in or in three equal monthly installments, starting with the first rent. The landlord is obliged to keep the deposit separate from his assets, usually in a savings account or a special deposit account.

When must the landlord refund the deposit?

After the end of the tenancy and return of the apartment, the landlord must refund the deposit. However, the landlord has the right to withhold part of the deposit for any additional charges from the utility bill or for repairs. As a rule, the full refund should be made no later than six months after the end of the tenancy.

What can I do if the landlord does not refund the deposit?

If the landlord does not refund the deposit on time, you should request payment in writing and set a reasonable deadline. If payment is still not made, you can take legal action. A tenant advisory service or lawyer can provide support.

What rights do I have if the rent is unexpectedly increased?

In the case of a rent increase, the landlord must comply with certain rules. The increase must be justified in writing and may not exceed the local comparative rent. There are also capping limits that only allow a certain percentage increase within three years. As a tenant, you have the right to object to the increase or request a review.

Who is responsible for maintaining the rental apartment?

In Germany, the landlord is generally responsible for the maintenance and repair of the rental apartment. This includes ensuring that the apartment is kept in a condition suitable for contractual use. However, minor repairs up to a certain amount or minor damage can be contractually transferred to the tenant.

How do I report damage in my rental apartment?

If you discover damage in your rental apartment, you should report it to the landlord immediately, ideally in writing by email or letter. Describe the damage in detail and attach photos if possible. This helps the landlord to quickly understand the problem and take appropriate action.

What happens if I cause damage in the apartment?

If you as a tenant cause damage in the apartment, you are generally obliged to report this to the landlord and pay for the cost of repairs. It is advisable to cover such damage through private liability insurance.

Can I carry out or commission repairs myself?

Please always inform your property manager or case worker before you carry out or have a maintenance measure carried out. You can of course carry out minor repairs, such as changing a light bulb, independently at any time.

What if the landlord does not respond to a damage report?

If the landlord does not respond to a damage report, you should set him a reasonable deadline to remedy the damage and repeat the report in writing. Sometimes it may also be that another tenant in the building has already reported the defect. In your customer portal or the app, you can view the current status of your damage report at any time.

Under what conditions can a landlord terminate the tenancy?

A landlord can terminate a tenancy for various reasons. These include significant breaches of duty by the tenant, such as repeated late rent payments or significant disturbances of the peace of the house. Another reason may be personal use if the landlord needs the apartment for himself, family members or close persons. The termination must be made in writing and the reasons must be clearly and comprehensibly stated.

How can I as a tenant terminate my rental agreement?

As a tenant, you can terminate your rental agreement in compliance with the statutory notice period. This is usually three months. The termination must be made in writing and must reach the landlord by the third working day of the first month of the notice period at the latest to become effective in the following month.

What is meant by a special right of termination?

A special right of termination allows tenants or landlords to terminate the rental agreement outside the regular notice periods under certain circumstances. Examples include a significant rent increase or extensive modernization that is unreasonable for the tenant. The tenant also has a special right of termination in the event of a change of landlord.

What do I need to consider if I give or receive notice without notice?

Termination without notice is only possible under exceptional circumstances, such as serious breaches of contract. As a tenant, you must check whether the reasons are justified in the case of termination without notice by the landlord. If you give notice without notice yourself, you should ensure that the reasons are serious enough and legally valid.

How do I deal with the return of the apartment after termination?

After termination, you as a tenant are obliged to return the apartment in a condition in accordance with the contract. This generally includes the removal of all damage caused by you and the painting of the walls, if agreed in the rental agreement. It is advisable to prepare a handover protocol in which the condition of the apartment is documented.

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